Customer Support Specialist

Location: Remote with hubs in Dubai, Yerevan, London, and Belgrade

What you will do

• Provide customer support via written communication channels (chat, email).
• Analyze and resolve customer problems.
• Collaborate with internal departments to solve issues.
• Work with internal documentation and prepare reports.
• Develop the knowledge base including instructions and regulations.

Requirements

• 2+ years of customer support experience focused on written communication.
• Fluent English (at least upper-intermediate) and Russian.
• Proficiency in Microsoft Office.
• Ability to multitask.
• Experience in the crypto sphere.

Culture & Benefits

• Remote work with access to hubs in multiple cities.
• 28 calendar days of paid vacation and 14 days of paid sick leave.
• Compensation for medical expenses.
• Regular performance reviews and non-bureaucratic management.
• Access to internal conferences, English courses, and corporate events.