SAP Application Support Specialist (SAP)

Location: Parma, Italy; hybrid working model with regular presence at the headquarters

Salary: Minimum €39,200 per year; final offer depends on skills, experience, qualifications, and internal equity.

Company

Chiesi is an international research-focused biopharmaceutical group operating in more than 30 countries, with over 8,000 employees and headquarters in Parma, Italy.

What you will do

• Manage internal and external SAP application support services in collaboration with the Customer Facing Area and ICT teams.
• Govern ICT solution delivery, proposals, sourcing evaluations, and alignment with business, infrastructure, and technology policies.
• Manage contract lifecycles and coordinate service-provider SLA and OLA performance.
• Own support tickets from assignment through resolution, ensuring prompt handling and SLA compliance.
• Coordinate service providers, stakeholders, vendors, partners, and technical teams to resolve complex issues and maintain system connectivity and integration.
• Maintain support documentation and knowledge-base content, organize technical training, and perform critical system changes that cannot be delegated.

Requirements

• Knowledge of or experience with SAP, preferably in service management or an equivalent role.
• Required Italian and English at B1 level, spoken and written.
• Flexibility, proactivity, strong verbal and written communication, and ability to work in a multicultural team.
• Experience with contract, stakeholder, SLA, OLA, ticket, and service-provider management.
• Knowledge of SAP processes and systems; experience with S/4, ATTP, IBP, production, warehouse modules, and system configuration, updates, and monitoring.

Nice to have

• Degree in Information Systems, Computer Science, telecommunications engineering, another technology discipline, or equivalent education.
• Knowledge of IT service delivery best practices such as ITIL and ISO.
• Knowledge of Service Desk processes, including incident, service request, and problem management.

Culture & Benefits

• Culture focused on reliability, transparency, ethical behavior, sustainability, and diversity and inclusion.
• Pension, private medical insurance, wellbeing programme, and flexible benefits programme.
• Development resources and training opportunities.
• Work-life balance initiatives, flexible working arrangements, tax assistance services for foreign colleagues, and relocation support.
• Performance bonuses and benefits benchmarked against the external market.