14 дней назад
SEA Bike Dealer Specialist (Bicycle Retail)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
SEA Bike Dealer Specialist (Bicycle Retail): Supporting Trek dealers, consumers, and partners across Southeast Asia through customer care, warranty coordination, logistics, customs, and dealer training with an accent on bicycle retail operations, B2B systems, and localized market support. Focus on resolving technical and shipment-related issues, coordinating import documentation and local delivery, and coaching dealers to improve performance.
Location: Thailand office; the role is based in Thailand and supports Trek businesses across Southeast Asia.
Company
designs and manufactures bicycles and related products, aiming to make cycling more accessible for transportation, recreation, and inspiration.
What you will do
- Provide customer care and hospitality to Trek dealers, consumers, and partners through chat, email, phone, B2B, and CRM channels.
- Handle service claims, customer service inquiries, order maintenance, technical questions, mechanical troubleshooting, freight, and invoicing requests.
- Coordinate in-country logistics, customs inquiries, import documentation, shipments, and local delivery for Southeast Asian distributors and dealers.
- Collaborate with the APAC Customer Care Shared Services Team and maintain a target response time of 24 hours.
- Facilitate dealer training on products, B2B systems, and Trek programs, including localized training materials for Thailand.
- Support dealer visits, monitor dealer performance, provide coaching, and assist with sales administration.
Requirements
- At least 3 years of experience in bicycle retail.
- Native Thai speaker and proficient in reading and writing English.
- Strong problem-solving, decision-making, communication, presentation, and customer-care skills.
- Self-motivated, proactive, detail-oriented, curious, and able to work independently.
- Experience using Microsoft Office products, particularly MS Dynamics, Teams, and Excel.
- Understanding of bicycle products, the bicycle industry, and business operations.
Nice to have
- Mandarin-speaking ability.
- Experience with MS Dynamics or a similar CRM system.
- Experience with JDE or a similar ERP system.
Culture & Benefits
- Employee benefits and support for learning and professional growth.
- A customer-focused culture built around hospitality and taking care of dealers and consumers.
- Work with a global bicycle brand focused on increasing bicycle use.
- Values include new ideas, positive energy, decisive problem-solving, and fast execution.
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