GSD Server Desk Agent with German

Location: Sofia, Bulgaria; in-person collaboration is prioritized

Company

hirify.global is a Fortune 500 global IT services company serving customers across multiple industries and geographies.

What you will do

• Provide technical support to corporate customers.
• Handle tickets generated by notification systems and monitoring tools.
• Troubleshoot server operating systems, databases, customer-specific applications, backup, storage, and network issues.
• Communicate with technical teams and subject-matter experts to resolve incidents.
• Develop technical expertise across a broad range of supported technologies.

Requirements

• Excellent German and English language skills required.
• Availability for night and weekend shifts.
• Strong analytical, troubleshooting, and technical skills.
• Ability to learn new technologies and proactively search for solutions.
• Working knowledge of network security concepts and tools.
• Working knowledge of Active Directory concepts, including users, computers, groups, and policies.

Nice to have

• Ability to work with little or no supervision.
• Degree in computer science.
• Experience with monitoring tools such as Nagios, Zabbix, Splunk, or Grafana.
• Knowledge of Linux Server, Windows Server, web applications, SAP, or databases such as MSSQL and Oracle.

Culture & Benefits

• 24 days of paid vacation.
• Medical and life insurance, monthly food vouchers, and 24/7 wellbeing support for employees and families.
• Premium learning platforms, company-sponsored certifications, and continuous development opportunities.
• Employee recognition, referral, discount, and community programs.
• In-person collaboration with flexibility supporting wellbeing, productivity, and individual work styles.

Hiring process

• Submit a CV in English.
• Only shortlisted candidates will be contacted.