Technical Customer Success Manager (Voice AI)

Location: Tel Aviv, Israel

Company

hirify.global develops AI-powered voice technology for Hollywood studios, streaming services, and global media companies, including voice agents, enterprise APIs, and real-time multilingual broadcasting.

What you will do

• Own end-to-end engagement with strategic enterprise customers, from onboarding and adoption through success measurement, issue resolution, and expansion.
• Lead customer deployments, including integrations, rollout planning, implementation coordination, and go-live readiness.
• Work with Product and Engineering to troubleshoot issues, manage escalations, track technical requests, and drive resolutions.
• Translate customer challenges into clear product and technical requirements.
• Present new features, collect customer feedback, and convert insights into actionable input for internal teams.
• Manage relationships across time zones and cultures while coordinating multiple priorities.

Requirements

• 4+ years of professional experience in Customer Success, Solutions, Technical Account Management, Implementation, or a similar customer-facing role.
• Strong background in startup environments and a hands-on technical background with coding experience.
• Ability to understand and troubleshoot technical issues, handle escalations, and coordinate resolution across teams.
• Experience with CRM and customer support platforms.
• Comfort working with AI tools and prompting, plus a strong interest in new technologies.
• Excellent communication, organizational, and expectation-management skills.

Culture & Benefits

• Startup-mode environment with end-to-end ownership of customer relationships.
• Direct exposure to Product and Engineering.
• Hands-on experience with Voice AI technology.
• Opportunity to influence the product and customer experience as the company scales.