Cloud Billing Deputy Operations Manager (Cloud)

Location: Marlow, United Kingdom; hybrid working with 3 days in the office and 2 days working from home

Company

hirify.global operates in cloud services and technology, with this role based in the Finance function supporting evolving cloud billing capabilities.

What you will do

• Lead the day-to-day delivery of Cloud Billing services, ensuring accurate and timely billing activities.
• Act as deputy to the Cloud Billing Manager and support operational leadership and decision-making.
• Oversee complex, high-volume billing cycles, including planning, governance, controls, and execution.
• Lead, coach, and develop Cloud Billing Analysts.
• Monitor KPIs, workload, operational performance, and service quality while resolving escalated billing issues.
• Collaborate across Finance, Technology, Sales, Customer Operations, and Vendor Alliance teams to improve processes, automation, audits, systems, and transformation initiatives.

Requirements

• Significant experience in Cloud, Finance, Technology, Telecommunications, Managed Services, or another complex billing environment.
• Experience managing operational teams and leading high-volume billing processes.
• Strong knowledge of billing controls, reconciliations, governance, operational risk, enterprise billing systems, and complex operational data.
• Advanced Microsoft Excel skills and the ability to analyse and interpret large datasets.
• Strong stakeholder management, communication, prioritisation, and decision-making skills.
• Experience coaching, developing, and motivating team members.

Nice to have

• Experience with cloud consumption or recurring billing models.
• Knowledge of Microsoft, AWS, or Adobe billing.
• Experience using Oracle NetSuite.
• Knowledge of Lean, Six Sigma, or similar continuous improvement methodologies.
• Experience supporting large-scale business change or operational transformation.

Culture & Benefits

• Hybrid working with 3 office days and 2 home-working days.
• Flexible working hours, including flexibility around start and finish times.
• Flexibility around school pick-up and drop-offs.
• Collaborative, supportive, and inclusive working environment.
• Adjustments and support are available throughout the recruitment process for disability or neurodiversity.

Hiring process

• Submit an application through hirify.global's recruitment process.
• Reasonable adjustments and mitigating circumstances can be discussed confidentially during the process.