Engineer, Technical Service (Medical Devices)

Location: Singapore; on-site customer service and equipment support required

Company

hirify.global develops vital organ therapy solutions, including dialysis technologies, digital solutions, and advanced services.

What you will do

• Perform on-site installation, commissioning, preventive maintenance, upgrades, troubleshooting, and repair of medical equipment.
• Complete pre-delivery inspections and provide customers with basic device-maintenance training.
• Record service activities in the service delivery system and submit documentation on time.
• Act as the main customer contact, resolving complaints and escalations.
• Monitor assigned maintenance jobs and ensure timely completion.
• Support sales tenders and product demonstrations, and run maintenance, water system, and service contract projects.

Requirements

• Diploma or degree in engineering.
• Five years of experience in technical service, preferably including three to five years in medical devices.
• Strong troubleshooting, analytical, problem-solving, and capital equipment control skills.
• Customer-oriented approach and effective verbal and written English communication skills.
• Proficiency in Microsoft Office and effective presentation skills.
• Availability for scheduled standby duties and service support after office hours, on weekends, and on public holidays when required.

Nice to have

• Experience with service delivery systems such as SAP, ServiceMax, or SFDC.
• Experience supporting or training junior field service engineers.

Culture & Benefits

• Work focused on improving patient and care-team outcomes in vital organ therapy.
• Collaboration with sales and customer teams on technical solutions and product demonstrations.
• Opportunity to contribute to digital solutions and advanced medical services.