Customer Solutions Engineer, Korea

Location: Hybrid; available locations are Seoul, South Korea, and Singapore. Travel of up to 20–50% may be required for customer meetings, conferences, industry events, and in-person collaboration.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and developer platform services.

What you will do

• Lead technical discovery and validation with Account Executives, mapping customer infrastructure and business requirements to hirify.global architectures.
• Define PoC and technical validation plans, success criteria, presentations, architectural diagrams, and demonstrations.
• Guide customer onboarding and migrations, including DNS migrations, Zero Trust rollouts, and WAF tuning, without executing the implementation directly.
• Monitor customer health, telemetry, integration risks, and time-to-value while supporting retention, expansion, cross-sell, and up-sell opportunities.
• Lead technical QBRs and advise engineering teams and C-level stakeholders on architecture, security posture, and deployment strategy.
• Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, monitoring, and documentation.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and clearly explain complex enterprise network and security architectures.
• Strong communication, presentation, stakeholder management, consultative, and commercial skills in revenue-aligned or quota-carrying environments.
• Depth in at least four technical areas, including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Knowledge of technologies and concepts such as BGP, DNS, HTTP(S), SSL/TLS, WAF, Zero Trust, SASE, APIs, SDKs, webhooks, Terraform, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding programs.
• Knowledge of LLM orchestration, RAG architectures, model-access controls, PCI DSS, HIPAA, or SOC 2.
• Background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Culture & Benefits

• Work in a mission-driven company focused on protecting and improving the free and open Internet.
• Use AI as a partner for faster iteration, workflow automation, and technical problem-solving.
• Participate in an international environment with customer-facing and in-person collaboration requirements.
• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.