Data Scientist (Customer Success)

Location: San Diego, California, United States

Base pay: $117,000–$158,500 annually; the position may also include a cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform serving approximately 100 million customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Measure how expert-led customer initiatives affect filing behavior, product adoption, retention, deductions guidance uptake, and customer lifetime value.
• Develop strategic recommendations on expert capacity and Business Tax investments using multiple data sources.
• Define KPIs, standardized metrics, reports, and dashboards for the Business Tax expert experience.
• Design, execute, and analyze A/B tests and other experiments involving engagement timing, channels, and content.
• Build predictive models to identify customers most likely to benefit from expert engagement and uncover growth opportunities.
• Collaborate with product, expert operations, marketing, customer support, data engineering, and AI teams to improve measurement and decision-making.

Requirements

• 4+ years of experience in product, customer care, customer experience, or applied analytics, ideally involving expert-assisted or high-touch services.
• Advanced SQL and big data experience with technologies such as Redshift, Spark, Hive, BigQuery, or Databricks.
• Experience with BI and visualization tools such as Tableau, Qlik, or Dash.
• Deep expertise in experimentation design and causal inference methods, including A/B/n testing, bandits, propensity scores, difference-in-differences, and synthetic controls.
• Understanding of AI-native architectures and GenAI platforms, with strong business acumen, data storytelling, communication, and cross-functional collaboration skills.
• Bachelor’s degree in a quantitative field such as Engineering, Data Science, Statistics, Mathematics, Computer Science, or Economics; a master’s degree is preferred.

Nice to have

• Qlik certification.
• Master’s degree in a related quantitative field.

Culture & Benefits

• Fast-paced environment with flexibility to shift priorities.
• Competitive compensation with pay-for-performance rewards.
• Potential cash bonus, equity rewards, and benefits according to applicable plans.
• Collaboration across technical, business, product, operations, marketing, support, engineering, and AI functions.