Associate Salesforce Administrator (Salesforce)

Location: Atlanta, United States; applicants must be located in the US and authorized to work for any US employer.

Company

hirify.global provides workforce management software that helps healthcare organizations onboard, deploy, and manage their workforce.

What you will do

• Own incoming internal Help Desk tickets and provide timely, accurate resolutions.
• Provision and deprovision user accounts, reset passwords, and manage roles, profiles, and permission sets.
• Perform file uploads, data extractions, downloads, and account maintenance to preserve data integrity.
• Answer everyday Salesforce questions, troubleshoot minor issues, and escalate complex problems.
• Follow ticketing workflows, documentation policies, and operational handling practices.

Requirements

• 1–2 years of hands-on exposure or structural familiarity with Salesforce or a similar CRM.
• Excellent verbal and written communication with a user-first support mindset.
• Analytical problem-solving and troubleshooting ability.
• Strong organization and prioritization skills for handling simultaneous requests.
• Accuracy, attention to detail, and a collaborative approach to learning technical skills.
• Must be located in the US and authorized to work for any employer in the United States.

Nice to have

• Salesforce Certified Associate credential.
• Experience with helpdesk platforms such as Jira or ServiceNow.
• Experience with Microsoft Excel or Google Sheets for preparing file uploads.
• Experience with SOQL or SQL.

Culture & Benefits

• Full-time employment with company-paid medical, dental, and vision insurance options.
• Paid time off and paid parental leave.
• 401(k) with company match.
• Annual Costco membership, cell phone stipend, commuter benefits, and in-office perks.
• Inclusive culture focused on diversity, equity, collaboration, and professional growth.
• Salesforce Certified Administrator credential expected within three years of joining.