Enterprise Support Engineer (Networking)

Location: Belgrade, Serbia; hybrid workplace. Full-time permanent position working the second shift from 16:00 to 00:00, with rotating after-hours support.

Company

hirify.global provides an Intelligent Network Operations platform for managing, securing, and optimizing enterprise networks, including AI-driven agentic operations.

What you will do

• Partner with strategic enterprise customers to understand technical concerns and optimize their use of hirify.global products and services.
• Perform quarterly system health checks and act as a trusted technical advisor to dedicated customers.
• Troubleshoot and debug network, system, database, and application issues to identify root causes.
• Build test environments that mirror customer production setups and reproduce issues using customer or representative data.
• Open Engineering support tickets with detailed reproduction steps and coordinate escalations with Sales, Professional Services, Engineering, and Product Management.
• Validate upgrades in the lab, develop maintenance procedures, and assist customers during maintenance windows and after-hours support rotations.

Requirements

• 5+ years of experience with DNS, DHCP, and Linux.
• Deep knowledge of networking protocols and experience debugging network issues, including packet capture and analysis.
• Strong experience with FTP, TFTP, NTP, SNMP, syslog, and related network services.
• Experience supporting and managing customers in an enterprise environment.
• Ability to explain highly technical issues to non-technical audiences and provide detailed case updates through resolution.
• Ability to prioritize multiple projects and remain composed during high-severity incidents.

Culture & Benefits

• Professional development budget.
• Dedicated wellness days and Wellness Week.
• Lifestyle Spending Account.
• Employee Recognition Program.
• Work culture emphasizing transparency, curiosity, respect, collaboration, and continuous improvement.