Customer Success Manager, Growth (eCommerce)

Location: Raleigh, NC; Columbus, OH; or remote within the United States

Base compensation: $84,000–$94,000 per year

Company

hirify.global provides an AI operating system for eCommerce brands, consolidating business data and automating advertising, creative, inventory, and attribution decisions.

What you will do

• Own a high-volume portfolio of customer onboardings from kickoff through nurture and ongoing success.
• Map customer technology stacks, stakeholders, and goals, then configure and validate the platform.
• Guide Shopify Triple Pixel installation, including Theme App Embed, Checkout Web Pixel, live URL testing, and Google Tag Manager setups.
• Configure UTM parameters and dynamic tokens, connect Meta, Google Ads, TikTok, Klaviyo, Google Sheets, and Slack, and troubleshoot integration issues.
• Explain Summary and Attribution dashboards, configure Custom Metrics and attribution models, and maintain onboarding and health pipelines in HubSpot.
• Identify churn risks and expansion opportunities, manage renewal conversations, collaborate with Sales and Support, and improve customer playbooks.

Requirements

• Experience supporting customers in eCommerce or marketing technology, ideally in a SaaS environment.
• Comfort with technical platform setup, configuration, troubleshooting, and explaining complex concepts to non-technical users.
• Familiarity with Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, and UTM tracking.
• Experience in high-volume customer success, customer support, or SDR work with multiple accounts or onboardings.
• Strong written and verbal communication, organization, ownership, follow-up, and negotiation skills.
• Ability to work collaboratively in a fast-moving, process-driven environment and manage renewal and retention goals.

Culture & Benefits

• Customer-obsessed culture focused on measurable customer impact.
• Fast-moving environment centered on rapid iteration and delivery.
• Values include trust, curiosity, integrity, empathy, and direct communication.
• Inclusive workplace committed to diversity and equal employment opportunity.