Customer Success Officer (Fintech)

Location: Remote. Availability required for 8-hour shifts between 07:00 and 22:00 CET, Monday to Sunday.

Company

hirify.global operates an online trading platform for stocks, CFDs, commodities, Forex, ETFs, cryptocurrencies, and other assets.

What you will do

• Provide real-time customer support through chat, tickets, phone, and email.
• Answer product questions and guide customers regarding their trading positions.
• Assist with technical issues and escalate platform-related cases involving Libertex, MT4, and MT5.
• Handle complaints, explain required documents, and maintain high service standards.
• Collaborate with internal departments to resolve customer issues efficiently.
• Promote company products, build client relationships, and meet KPIs.

Requirements

• Good knowledge of Uzbek, Russian, and English.
• Strong written and verbal communication skills, including the ability to handle stressful situations and respond appropriately to customer emotions.
• Good computer skills, including Google Sheets and Google Docs.
• Stable, high-quality internet connection.
• Availability for 8-hour shifts between 07:00 and 22:00 CET, Monday to Sunday.

Nice to have

• Previous customer support experience.
• Knowledge of MetaTrader 4 and MetaTrader 5.
• Trading experience.

Culture & Benefits

• Quarterly bonuses based on company performance.
• Generous relocation package for the employee and immediate family or partner.
• Medical insurance for the employee and immediate family from the first day.
• 24 working days of annual leave and yearly reimbursement of travel expenses for flights home.
• Corporate events, team-building activities, Udemy Business membership, language training, and professional development opportunities.