Information Protection Advisor (Active Directory)

Location: Philadelphia, PA, United States; occasional or permanent work from home may be available with cable broadband or fiber internet of at least 10 Mbps download and 5 Mbps upload.

Company

Healthcare services organization focused on improving the health and vitality of clients, customers, and patients through Cigna Healthcare and Evernorth Health Services.

What you will do

• Design, implement, support, and enhance enterprise Active Directory, LDAP, DNS, and related infrastructure across multiple locations and domains.
• Support application migrations between domains and securely integrate applications with directory services.
• Respond to and help resolve critical Priority 1 incidents, infrastructure compatibility issues, and performance problems.
• Improve identity, access, and entitlement management through directory services technologies.
• Provide engineering leadership, technical guidance, documentation, and support to engineers and support teams.
• Lead or support infrastructure projects and coordinate work with engineers, contractors, vendors, IT leaders, and partner teams.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3+ years of experience supporting enterprise infrastructure in a large-scale environment with 10,000+ users.
• Strong experience with Microsoft Active Directory, LDAP, DNS, and Windows Server.
• Working knowledge of PowerShell scripting and Group Policy administration.
• Experience troubleshooting complex infrastructure issues and performing root cause analysis.
• Understanding of ITIL Service Operations processes and best practices.
• Strong problem-solving, independent working, teamwork, customer service, and communication skills, including the ability to explain technical information to technical and non-technical audiences.
• Willingness to work on an on-call rotation.

Nice to have

• Experience with virtualization, networking, and operating systems.
• Experience with Microsoft Exchange, Skype/Lync, Citrix, and related tools.
• Knowledge of VMware ESXi, Red Hat Enterprise Linux, and LDAP technologies.
• Microsoft or other relevant technical certifications.
• Previous experience designing, implementing, and supporting enterprise infrastructure solutions in a 24/7 global environment.

Culture & Benefits

• Full-time employment in a global healthcare services environment.
• Occasional or permanent work from home may be available subject to specified internet requirements.
• Tobacco-free policy applies, including additional restrictions in certain states.
• Reasonable accommodation is available for the online application process.