обновлено 6 дней назад
IT / Telecommunications Analyst
32 - 40CAD
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT / Telecommunications Analyst (RingCentral UCaaS and Contact Center): Supporting and optimizing global enterprise voice, unified communications, contact center, conferencing, and mobility platforms with an accent on service reliability, secure communications, and customer experience. Focus on administering call routing, IVR, telephony integrations, platform migrations, incident response, and continuous improvement across distributed regions.
Location: Burnaby, BC, Canada
Salary: CAD 31.62–39.52 per hour
Company
operates a global enterprise environment supported by cloud-based telecommunications and unified communications services.
What you will do
- Manage and support global RingCentral UCaaS and Contact Center environments.
- Administer, configure, troubleshoot, and optimize enterprise voice, messaging, video, contact center, and mobility services.
- Manage user provisioning, call routing, auto attendants, call queues, IVRs, number management, licensing, and reporting.
- Respond to incidents, service requests, and escalations through ServiceNow while meeting service levels.
- Lead or participate in telecommunications migrations, expansions, platform upgrades, integrations, and technology refresh initiatives.
- Collaborate with network, infrastructure, security, workplace technology teams, vendors, and service providers to ensure reliable service delivery.
Requirements
- Diploma or degree in Telecommunications, Information Technology, Computer Science, or equivalent experience.
- 5+ years of experience supporting enterprise telecommunications and unified communications environments.
- Strong experience with RingCentral UCaaS, RingCentral Contact Center, or similar cloud communications platforms.
- Knowledge of SIP, VoIP, QoS, telecommunications protocols, voice networking, WAN, LAN, and wireless networking.
- Experience administering Microsoft Teams Phone, Teams collaboration services, Teams integrations, Slack, Logitech, and Webex.
- Strong troubleshooting, root-cause analysis, customer service, communication, and stakeholder management skills.
Nice to have
- Experience supporting telecommunications services across multiple countries and time zones.
- Telecom carrier management, circuit provisioning, and vendor relationship management experience.
- Knowledge of telecom security, compliance, governance, reporting, analytics, and performance monitoring.
- RingCentral Certified Professional, Microsoft Teams Administrator Associate, ITIL Foundation, or CCNA Collaboration certification.
Culture & Benefits
- Support a globally distributed environment serving employees and customers across multiple regions.
- Participate in after-hours maintenance windows, major incident response, and global support activities as required.
- Drive process improvements through automation, standardization, and industry best practices.
- Provide end-user training, technical guidance, documentation, operational procedures, and support guides.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →