Site Reliability Engineer (SRE)

Location: Latin America, preferably aligned with PT or ET working hours. Candidates in Santiago, Chile may work remotely or from the Santiago office; candidates outside Santiago will be fully remote.

Company

hirify.global delivers technology and managed services for international clients, including UK e-commerce platforms.

What you will do

• Monitor platform health across multiple client environments using Grafana, Prometheus, and comparable observability tools.
• Respond to, triage, classify, and escalate incidents using established runbooks and workflows.
• Maintain observability dashboards, alerts, SLI, and SLO tracking.
• Support the Service Desk with technical triage, resolution workflows, and clear communication with technical and non-technical stakeholders.
• Conduct root cause analysis, participate in post-incident reviews, and maintain postmortems and operational documentation.
• Identify recurring issues and implement automation or process improvements to reduce operational toil.

Requirements

• Strong English proficiency for written and verbal communication.
• 2–3 years of experience in SRE, platform operations, or a technical Service Desk role.
• Experience with monitoring and observability tools such as Grafana and Prometheus.
• Knowledge of incident management, including triage, escalation, and postmortems, plus experience supporting e-commerce platforms.
• Scripting experience with shell and/or Python; operational familiarity with Docker and Kubernetes.
• Experience with Agile environments, ticketing tools such as Jira, testing, code review, and independent early-morning shifts.

Nice to have

• Experience with Google Cloud Platform, AWS, Azure, or another major cloud provider.
• Familiarity with CI/CD pipelines such as GitHub Actions or GitLab CI.
• Basic experience with Terraform and Infrastructure as Code.
• Knowledge of AIOps concepts and relevant SRE or cloud certifications.

Culture & Benefits

• Work across a range of client engagements with international brands.
• Inclusive and safe working environment.
• Training budgets and mentorship focused on Agentic AI and professional skills.
• Generous vacation policy.
• Weekend on-call rotation with an alternating one-weekend-on, one-weekend-off schedule.