Partner Support Specialist (Fintech)

Location: Not specified.

Company

hirify.global provides payments, payouts, and fintech services through a global platform for commerce.

What you will do

• Act as the first line of defense and escalation point for technical issues from merchants and partners.
• Handle customer requests while maintaining service-level agreements and customer satisfaction.
• Own and coordinate issue escalations with internal teams, service providers, and external partners.
• Develop monitoring tools for the production environment and extend the knowledge base.
• Collaborate with Engineering, DevOps, and Professional Services to resolve customer issues.
• Cover on-call shifts as needed to support global coverage.

Requirements

• 3–5 years of experience in a technical support role.
• Strong troubleshooting skills using SQL, Postman, Kibana, Jira, and Confluence.
• Knowledge of API management and bug-reporting tools.
• Customer-facing experience in a global B2B company.
• Ability to work under pressure in a fast-paced environment.
• Strong technical writing and verbal communication skills.

Nice to have

• Experience in the payments industry.

Culture & Benefits

• Work with teams across a global coverage model.
• Collaborate across Engineering, DevOps, Professional Services, and partner organizations.
• Participate in on-call coverage as needed.