Application Managed Services Team Manager (PropTech)

Location: Cape Town, South Africa office; hybrid working with 3 days from home per week. UK working hours: 08:30–17:00, adjusted for daylight savings.

Company

hirify.global develops real estate software that supports communities and delivers PropTech solutions for property-related organisations.

What you will do

• Manage and mentor consultants in South Africa through regular 1:1s, team check-ins, performance reviews, onboarding, and training.
• Serve as Client Lead for assigned Application Managed Services engagements in Social Housing.
• Own complex client deliverables, support daily delivery, manage escalations, and participate in client meetings.
• Oversee leave management, capacity planning, scheduling, time entries, and consumption reporting.
• Coordinate with UK functional leads and regional stakeholders on standards, workload distribution, communication, and delivery performance.
• Support recruitment, special projects, and operational improvements across the Managed Services organisation.

Requirements

• Experienced consultant with comprehensive knowledge of UK industry-specific market segments, business rules, standard operating procedures, and process best practices.
• Subject matter expertise in at least one MRI Social Housing software product.
• Understanding of end-user processes, ideally through previous end-user experience.
• Previous people management experience supervising 5 or more people.
• Ability to work independently, meet deadlines, organise work, and manage priorities.
• High dependability, motivation, and flexibility.

Culture & Benefits

• Hybrid work model with 3 days working from home each week.
• Medical Aid Scheme and Personal Pension plan.
• 25 days of annual leave plus public holidays and 16 hours of Flex Time Off.
• Parental Leave benefit.
• Tuition Reimbursement Schemes.
• Office breakfasts, quarterly lunches, virtual social events, employee resource groups, and DEI initiatives.