Merchant Support Representative (Payments)

Location: Prague, Czechia

Company

hirify.global provides payment technology and software solutions for merchants, financial institutions, and cardholders.

What you will do

• Provide timely support to merchants by email and phone.
• Handle inquiries and claims related to payments, transaction processing, statements, portal access, declined transactions, and account adjustments.
• Investigate and resolve incidents involving card acceptance and payment processing.
• Help merchants navigate customer portals and understand payment processes and services.
• Protect confidential information and follow information security and company policies.
• Contribute to process improvements and operational excellence within Merchant Operations.

Requirements

• Fluency in German and Czech is required.
• Strong customer service, communication, and interpersonal skills.
• Strong problem-solving skills, sound judgment, and the ability to manage multiple priorities.
• Reliable, detail-oriented, and results-driven approach.
• Ability to work independently and as part of a team.
• Professional and confidential handling of sensitive customer and business information.

Nice to have

• Experience in customer support, merchant services, payments, banking, or financial services.
• Knowledge of payment processing, card acceptance, or transaction lifecycle management.
• Experience with customer portals, ticketing systems, or CRM platforms.
• Additional language skills.

Culture & Benefits

• Inclusive, global teams focused on collaboration and shared results.
• Opportunities to learn from experienced payment industry professionals.
• Environment that encourages curiosity, innovation, ownership, and continuous improvement.
• Focus on accuracy, accountability, customer satisfaction, and operational excellence.