MedTech Customer Service Specialist E-commerce - with German (MedTech)

Location: Prague, Czech Republic; hybrid work

Base pay: Kč452,000.00–Kč727,950.00

Company

Johnson & Johnson MedTech develops smarter, less invasive, and more personalized healthcare treatments at the intersection of biology and technology.

What you will do

• Process and dispatch customer orders accurately and on time while maximizing automated order integration.
• Monitor, analyze, and resolve order and data anomalies, identify root causes, and drive process improvements.
• Maintain product catalogs, address books, and documentation for e-channel and service-provider integration.
• Collaborate with internal teams and external service providers to improve order management and operational efficiency.
• Support digital customer platforms through user training, onboarding, technical support, and customer relationship management.
• Provide guidance to customers, sales teams, franchise partners, and other stakeholders on customer communication solutions.

Requirements

• Fluent English and German required.
• 3–5 years of experience in customer service or a related field.
• Experience with Salesforce, SAP/JDE, and Microsoft Office.
• Strong customer focus, communication, relationship-building, organization, and prioritization skills.
• Proactive, collaborative, adaptable, and committed to continuous improvement.

Culture & Benefits

• Inclusive work environment focused on individual contribution, diversity, and dignity.
• Annual bonus with a target based on pay grade and location, or sales commissions where applicable.
• Vacation, parental leave of at least 12 weeks, bereavement leave, caregiver leave, and volunteer leave.
• Well-being reimbursement and programs supporting financial, physical, and mental health.
• Service anniversary and recognition awards, plus eligibility for insurance plans subject to plan terms.