MedTech Customer Service Specialist (German)

Location: Office-based in Prague, Czech Republic; collaboration across EMEA and some flexibility may be required to align with EMEA customer time zones.

Base pay range: Kč452,000.00–Kč727,950.00.

Company

Johnson & Johnson MedTech develops smarter, less invasive, and more personalized healthcare treatments and solutions.

What you will do

• Provide transactional customer service support to MedTech customers across EMEA.
• Handle inbound calls, CRM cases, order inquiries, returns, credits, debits, billing investigations, and other customer issues.
• Process orders, credits, and debits in ERP systems with accurate approvals, documentation, and compliance.
• Coordinate order-management resolutions with Commercial, Accounts Receivable, Plan Supply Chain, logistics service providers, and external partners.
• Record customer interactions in the CRM system, preferably Salesforce, and support self-service activities.
• Report adverse events and product quality complaints, contribute to team projects, and support continuous improvement.

Requirements

• University degree or equivalent.
• 3–5 years of experience in customer service or a related operational function.
• Experience with case-management and enterprise systems; Salesforce experience is preferred, while JDE, SAP, or similar ERP experience is advantageous.
• Strong MS Office proficiency, communication skills, attention to detail, problem-solving ability, and organisational skills.
• Fluent English and German are required.
• Ability to work in the Prague office and align with EMEA customer time zones.

Culture & Benefits

• Inclusive work environment focused on respect, diversity, and employee dignity.
• Annual bonus or sales commissions depending on role and location.
• Vacation, parental, bereavement, caregiver, and volunteer leave.
• Well-being reimbursement and financial, physical, and mental health programs.
• Recognition awards and participation in applicable insurance plans.