Service Centre Technician (Solar Energy)

Location: Zambia; onsite

Company

hirify.global is an off-grid solar energy company providing solar systems, appliances, installation, and pay-as-you-go financing to households and businesses.

What you will do

• Diagnose, screen, repair, and record customer-returned products.
• Perform incoming quality control, product inspections, and aged-stock inventory checks.
• Analyze fault, screening, and quality data to identify recurring issues and recommend corrective actions.
• Resolve customer and partner requests through phone, email, and onsite support while managing escalations.
• Develop training materials and deliver troubleshooting, repair, and replacement training.
• Improve service-centre workflows, operational processes, and reporting in collaboration with internal teams.

Requirements

• Bachelor’s degree or diploma in Electrical Engineering, Renewable Energy, or a related field.
• At least 3 years of experience in after-sales services within the electronics or mobile industry.
• Demonstrated experience installing solar inverters.
• Strong verbal and written communication skills, including the ability to communicate with different audiences.
• Customer-service orientation, problem-solving ability, organization, and calmness under pressure.
• Ability to work independently, structure ambiguous problems, and develop practical solutions.

Culture & Benefits

• Professional growth in a rapidly expanding, high-social-impact industry.
• Open-minded and collaborative working culture focused on innovation and impact.
• Multicultural experience with colleagues from different geographies and backgrounds.
• Structured learning and development programs through the Sun Center for Leadership.
• Permanent full-time employment with statutory benefits.