13 дней назад
Application Support Consultant - L1 Finance
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Application Support Consultant - L1 Finance (Cloud ERP): Providing first-level support for Acumatica’s ERP applications, troubleshooting customer issues, and delivering solutions and product guidance with an accent on finance, accounting, distribution, and manufacturing workflows. Focus on analyzing business requirements, documenting incidents, meeting service-level objectives, and resolving complex application problems during the US shift.
Location: Colombo, Sri Lanka. Hybrid working. Working hours: US shift, 6:30 PM–3:30 AM Sri Lanka Time.
Company
provides cloud ERP and integrated business management software for small and mid-size businesses, including Financials, Construction, Distribution, and CRM applications.
What you will do
- Provide first-level support to partners and customers within established service-level objectives.
- Troubleshoot and analyze application, software, computer, and IT-related issues through phone, chat, and web meetings.
- Analyze customer business and technical requirements and deliver appropriate solutions.
- Manage service requests, document and reproduce reported problems, and escalate issues when necessary.
- Educate clients on effective use of products and create Knowledge Base articles for recurring issues.
- Collaborate with Level II Support, R&D, Professional Services, and cross-functional teams to improve support quality and efficiency.
Requirements
- At least two years of experience in a similar support, service, or account management role.
- Understanding of accounting, finance, distribution, and manufacturing principles or business practices.
- College degree in Accounting, Finance, Information Technology, Engineering, or Computer Science.
- Experience troubleshooting ERP, accounting, CRM, or other business software applications.
- Strong verbal and written communication, problem-solving, organizational, multitasking, and interpersonal skills.
- Intermediate proficiency with Word, Excel, PowerPoint, and Outlook, plus a professional and team-oriented approach.
Nice to have
- Experience with SMTP client setup.
- Knowledge of SQL and SSMS for data retrieval.
- Azure knowledge.
- Knowledge of customer service principles and practices.
Culture & Benefits
- Casual, high-energy culture focused on customer service, efficiency, simplicity, and work-life balance.
- Industry-competitive salary, discussed based on experience and level.
- Comprehensive health and life insurance.
- Hybrid working and office lunch.
- Exposure to distributed global teams and paid paternity leave.
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