Customer Support Task Author (AI Training)

Location: Fully remote within the Netherlands, including Amsterdam

Company

hirify.global builds datasets of expert tasks that train and evaluate advanced AI agents on real enterprise work.

What you will do

• Author realistic customer support task prompts covering issue triage, account configuration checks, runbook lookup, and fix-versus-escalation decisions.
• Write scoring rubrics with objectively verifiable routing, resolution, and escalation criteria.
• Set up task environments with ticket queues, account records, runbooks, and system states that replicate genuine support scenarios.
• Solve and validate each task to confirm that the scenario is realistic, the correct answer is clear, and the rubric captures the required reasoning.
• Calibrate task difficulty by adjusting ambiguity, account complexity, and runbook depth.
• Review and correct AI-drafted task prompts and rubrics.

Requirements

• Hands-on experience as a support engineer, technical support specialist, or customer success engineer.
• Deep familiarity with product failure modes, escalation paths, support tooling, internal knowledge bases, and runbooks.
• Ability to reason through ambiguous support scenarios and explain defensible routing decisions.
• Ability to define precise correctness criteria that can be evaluated without interpretation.
• Strong written communication skills.

Nice to have

• Experience supporting enterprise or industrial software products.
• Experience writing or maintaining runbooks, escalation playbooks, or internal knowledge bases.

Culture & Benefits

• Work on AI projects alongside leading research labs.
• Fully remote and flexible work with freelance autonomy.
• Task-based work contributing to how AI agents handle enterprise support scenarios.
• Potential for ongoing work and contract extensions as new projects launch.
• Flexible hours, weekly payouts, and a quick screening process.