Loan Processor / Client Support (Mortgage)

Location: Remote from the Philippines; working hours aligned with Australian business hours.

Salary: ₱65,000–80,000 per month.

Company

hirify.global is a growing Australian mortgage business supporting home loan applications and lending processes.

What you will do

• Manage mortgage applications from initial enquiry through settlement.
• Collect, review, and follow up on outstanding client documentation and supporting information.
• Prepare and manage loan submissions in Finsure CRM, including manual lender lodgements when required.
• Maintain accurate file notes, application records, workflow tracking, and milestone updates.
• Coordinate with clients, brokers, lenders, solicitors, and other third parties by phone and email.
• Ensure documentation meets lender, aggregator, and compliance requirements while proactively progressing applications.

Requirements

• At least 2 years of experience in Australian mortgage broking support, loan processing, or mortgage administration.
• Strong end-to-end loan processing experience rather than general administration only.
• Previous experience using Finsure CRM.
• Solid understanding of Australian home loan products, lending processes, documentation requirements, and mortgage compliance standards.
• Experience managing multiple loan applications concurrently and working with CRM-based and manual lender submission processes.
• Excellent written and verbal English communication skills, with the ability to work independently during Australian business hours.

Nice to have

• Experience supporting brokers in Australian aggregator environments.
• Exposure to commercial lending, asset finance, or car loans.
• Experience with non-standard lenders and manual application processes.
• Client-facing phone support experience.
• Knowledge of lender servicing calculators and policy assessment processes.

Culture & Benefits

• Full-time remote work from the Philippines.
• Work aligned with Australian business hours.
• Independent role with minimal supervision and a focus on proactive file management.
• Opportunity to support a growing Australian mortgage business and contribute to positive client experiences.