Back Office Representative 1 (Fintech)

Location: Onsite at Vertis North, Quezon City, Philippines; shifting schedules, including weekends and holidays.

Company

A hirify.global technology company providing credit, debit, prepaid, merchant services, and software solutions for businesses, financial institutions, and cardholders.

What you will do

• Research and respond to cardholder and corporate account inquiries across channels while following compliance requirements.
• Review, update, and document account information, including name and address changes, returned mail, payments, fees, refunds, and cash advance requests.
• Validate disputes and update or remove inaccurate information from relevant credit bureau systems.
• Identify potential fraud, credit, collection, and chargeback issues and escalate them to the appropriate departments.
• Process incoming mail by reviewing, sorting, scanning, and distributing it for action.
• Assist with scheduling personnel and resources and prioritizing work to maintain uninterrupted operations.

Requirements

• College degree preferred, with at least two years of relevant experience.
• Experience or background in credit, banking, or financial services.
• Strong attention to detail and accuracy in account-related work.
• Willingness to work onsite at Vertis North, Quezon City.
• Availability for shifting schedules, including weekends and holidays.
• Ability to follow client policies, procedures, regulations, and association requirements.

Nice to have

• Back office operations experience in banking or financial services.
• Familiarity with fraud, chargeback, or credit-related processes.
• Experience with case management or banking systems.

Culture & Benefits

• Inclusive, globally distributed teams focused on collaboration and shared results.
• Opportunities to learn from experienced professionals and develop within the payments industry.
• Work environment centered on client focus, ownership, innovation, empowerment, and continuous improvement.
• Equal employment opportunities and reasonable accommodation support for applicants and employees.