Benefits Administrator

Location: Selangor, Malaysia

Company

hirify.global is a global eye care company focused on developing products and services that help people see brilliantly.

What you will do

• Provide Tier-1 support for employee benefits inquiries, service requests, eligibility questions, enrollments, deductions, beneficiaries, and claims support.
• Process enrollments, life events, status changes, terminations, annual enrollment activities, and other benefits transactions.
• Coordinate benefits data exchanges and issue resolution with Payroll, vendors, the Global Benefits COE, HR teams, and other stakeholders.
• Perform census, eligibility, enrollment, invoice, premium, and pension contribution reconciliations.
• Prepare recurring reports, validate invoices and payments, and maintain accurate records across HR, payroll, and vendor systems.
• Support pension administration, compliance reviews, audits, process documentation, system implementations, and continuous improvement initiatives.

Requirements

• High school diploma, associate degree, or equivalent required; a bachelor's degree in Human Resources, Business Administration, Finance, or a related field is preferred.
• Fluent written and spoken English required.
• Entry-level profile; prior experience in customer service, HR operations, shared services, benefits administration, payroll support, or related administration is preferred.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to review, reconcile, and analyze data with strong attention to detail and accuracy.
• Ability to handle confidential information, manage multiple priorities, and work across regions, cultures, and time zones.

Nice to have

• Experience in a global or regional service delivery environment.
• Familiarity with HR systems, case management tools, service management platforms, or employee data management tools.
• Knowledge of automated workflows, digital HR technologies, service metrics, and operational performance measurements.
• Additional language capabilities for supported regions.

Culture & Benefits

• Collaborative and inclusive working environment focused on customer service and employee experience.
• Emphasis on accountability, operational excellence, knowledge sharing, and continuous improvement.
• Opportunity to support global benefits operations, change initiatives, process transitions, and knowledge-transfer activities.