Technical Customer Support Professional (Tekla PowerFab)

Location: Westminster, Colorado, United States; in-office. Travel requirement: 0–10%.

Salary: $78,400–$107,900 per year; bonus eligible.

Company

hirify.global develops technology that transforms how people and businesses work.

What you will do

• Provide Tier III technical troubleshooting for Tekla PowerFab through phone, email, forums, and live remote desktop sessions.
• Own complex customer cases, architect solutions using internal resources and Salesforce data, and mentor support colleagues.
• Manage Jira records for software bugs and feature requests, test new features, and collaborate cross-functionally on product quality.
• Analyze application and system logs to diagnose licensing, installation, environment, and infrastructure-related issues.
• Create instructional media, document diagnostic reasoning, and train internal support teams.
• Use AI agents such as Gemini and Copilot for troubleshooting, education, and response-quality evaluation.

Requirements

• At least 3 years of hands-on experience with Tekla PowerFab.
• Knowledge of structural steel fabrication workflows, standards, and certifications including AISC, ASTM International, and AWS.
• Experience diagnosing complex software, licensing, installation, and environment-related issues.
• Ability to explain technical concepts clearly to technical and non-technical audiences in writing and live sessions.

Nice to have

• Experience with Tekla Structures, hirify.global Connect, ProjectSight, Viewpoint Vista, or Spectrum.
• Knowledge of reporting tools, SQL/ODBC data access, relational databases, and MariaDB/MySQL.
• Understanding of Windows permissions, networking, and hardware factors affecting application performance.
• Experience with fabrication integrations, ERP or accounting systems, structural steel operations, or related industry functions.
• Comfort with PowerShell or command-line scripting and screen-capture tools.

Culture & Benefits

• Inclusive and equitable workplace guided by the values Belong, Innovate, and Grow.
• Medical, dental, vision, life, and disability benefits.
• Paid time off, retirement plans, and tax savings plans for health, dependent care, and commuter expenses.
• Paid parental leave and an employee stock purchase plan.

Hiring process

• Submit an online application through the posting.
• Applications are accepted on an ongoing basis until the position is filled.