Support Engineer (AI)

Location: Tel Aviv, Israel

Company

hirify.global develops responsible AI systems for demand prediction and real-time commercial decision intelligence, initially serving the aviation industry.

What you will do

• Maintain and monitor data pipelines supporting data science workflows.
• Develop and maintain production schedules while ensuring delivery within agreed SLAs.
• Identify and proactively resolve production and data-related issues.
• Provide frontline technical support, troubleshoot platform problems, and help maintain a reliable user experience.
• Communicate delays and incidents to customers and stakeholders, maintaining accurate records of schedules, bugs, and project status.
• Coordinate with Data, Data Engineering, R&D, product management, and other teams to resolve customer issues.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• 1–2 years of experience in technical support, preferably in Tier 1/2 data support.
• Experience with Python and SQL.
• Experience with pipeline orchestrators, preferably Dagster or Airflow.
• Strong troubleshooting, problem-solving, attention to detail, communication, and interpersonal skills.
• English proficiency at B2/C1 level and willingness to work flexible shifts, including evenings, nights, Saturdays, and Sundays.

Nice to have

• Experience in aviation, travel technology, or high-frequency dynamic pricing environments.
• Experience with HubSpot, Zendesk, or other support ticket systems.

Culture & Benefits

• Technology startup environment focused on AI systems.
• Employment contract.
• Training and integration budget.
• Five-day shift schedule covering the full week, including night shifts and weekends, with weekday days off when applicable.
• Shift schedules are arranged with the team at least one week in advance.