Customer Support Engineer (AI)

Location: On-site in Munich, Bavaria, Germany; based in Munich or willing to relocate

Company

hirify.global is a fast-growing, Y Combinator-backed AI sales automation startup.

What you will do

• Investigate and reproduce production issues across the product, data, integrations, and workflows.
• Analyze logs, databases, customer examples, APIs, and unfamiliar codebases to identify root causes.
• Own technical customer resolutions end-to-end and fix issues directly where possible.
• Design, deploy, operate, and manage AI agents that automate customer interactions and support investigations.
• Communicate technical issues clearly to customers and non-technical stakeholders.
• Document recurring issues, create internal playbooks, prepare escalation write-ups, and propose product improvements.

Requirements

• At least 1 year of full-stack software engineering experience delivering production-grade code.
• Production experience with React, TypeScript, Python, and PostgreSQL.
• Ability to debug independently across logs, databases, APIs, and unfamiliar codebases.
• Experience owning technical customer resolutions and communicating with non-technical stakeholders.
• Experience designing or deploying AI-assisted support workflows or AI agents.
• German at B2 level or above, strong English, and availability for on-site work in Munich are required. Visa sponsorship is not available.

Nice to have

• Experience in a startup or small-team environment.

Culture & Benefits

• Close, in-person collaboration with founders, engineering, and product.
• Opportunity to influence the product through customer feedback and recurring issue analysis.
• Hands-on work at the intersection of product, engineering, customers, and AI automation.