Senior Manager, Fraud Operations, Investigations & Grey Markets

Location: Hybrid role based in San Diego, California or San Mateo, California

Salary: $165,400–$248,000 USD base pay annually

Company

hirify.global creates PlayStation hardware, network services, and digital entertainment experiences for a global audience.

What you will do

• Lead and develop a global team responsible for fraud monitoring, investigations, abuse prevention, and grey market enforcement across the PlayStation ecosystem.
• Oversee programs addressing account compromise, payment fraud, entitlement abuse, reseller activity, and emerging threats.
• Own chargeback operations and dispute management strategies to improve recovery rates, reduce fraud losses, and improve customer outcomes.
• Develop grey market strategies covering unauthorized resellers, promotional abuse, marketplace manipulation, and enforcement actions.
• Partner with Fraud Strategy, Data Science, Product, Commerce, Customer Experience, Legal, and Trust & Safety teams to create scalable controls and prevention strategies.
• Manage operational KPIs, service levels, quality standards, workforce planning, executive reporting, and capability development.

Requirements

• 12+ years of experience in fraud operations, investigations, trust and safety, chargeback operations, or a related field.
• 5+ years of people leadership experience.
• Experience building and scaling fraud operations, investigations, chargeback management, and risk programs in digital commerce, marketplace, fintech, gaming, or technology environments.
• Deep knowledge of fraud typologies, account security, payment fraud, chargebacks, dispute management, digital commerce abuse, and grey market activity.
• Strong analytical, operational, strategic problem-solving, communication, and executive presentation skills.
• Bachelor’s degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field.

Nice to have

• Experience in gaming, digital entertainment, eCommerce, or subscription-based businesses.
• Experience leading global teams and driving operational transformation through automation and technology.
• Japanese language skills.

Culture & Benefits

• Hybrid working policy.
• Medical, dental, and vision coverage.
• Matching 401(k), paid time off, and wellness program.
• Employee discounts on Sony products.
• Potential eligibility for a bonus package.

Hiring process

• Background checks are conducted at the offer stage and may include criminal background checks.