Channel Assist Engineer (BioTek Cell Analysis)

Location: US-CA-Remote; remote work option available. Travel is required for customer visits, training, and meetings, with the posting specifying up to 25% in the qualifications and 10% in the travel details.

Salary: $50.62–$84.62 per hour, plus eligibility for bonus, stock, and benefits.

Company

hirify.global provides scientific and laboratory technology, products, and services.

What you will do

• Provide remote technical support to Field Service Engineers working with BioTek Cell Analysis products.
• Manage PLXB escalations by defining problems, assembling escalation teams, and driving issues to timely resolution.
• Capture support knowledge, create reusable content, and publish articles to the Internal Knowledge Base.
• Support Field Service Engineers and Remote Support Engineers in developing self-help capabilities.
• Teach technical training courses as a Certified Instructor when required.
• Provide voice-of-the-field feedback and visit customer sites to help resolve issues.

Requirements

• Bachelor’s or master’s degree, or equivalent experience.
• 8+ years of relevant experience supporting or using BioTek Cell Analysis products.
• Ability to work effectively in an interrupt-driven environment and maintain a customer-first attitude.
• Strong verbal and written communication skills for working with internal customers, external customers, and global cross-functional teams.
• Demonstrated remote communication and situational leadership skills.
• Self-motivated, team-oriented, and capable of maintaining customer focus throughout support interactions.

Culture & Benefits

• Full-time employment with a daytime shift and no stated end date.
• Remote work option for the US-CA role.
• Eligibility for bonus, stock, and benefits.
• Inclusive, merit-based workplace committed to equal employment opportunity and accessibility.