обновлено 13 дней назад
Customer Lifecycle Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Lifecycle Manager (Customer Success/Retention): Owns the post-sale digital customer journey from onboarding and activation through adoption, retention, expansion, and renewal with an accent on lifecycle strategy, customer data analysis, and behavior-based communications. Focus on reducing churn, improving activation and renewal readiness, detecting expansion opportunities, and coordinating cross-functional interventions across customer-facing and product teams.
Location: Austin, Texas; Charlotte, North Carolina; Reston, Virginia
Company
develops simple, powerful, and secure solutions that help customers accelerate business transformation.
What you will do
- Own the post-sale digital customer journey across onboarding, activation, adoption, retention, expansion, renewal, advocacy, and win-back.
- Analyze onboarding friction, product usage, support trends, CRM data, and customer health signals to improve time to first value and activation.
- Design lifecycle stages, triggers, plays, handoffs, and communication journeys tailored to customer segments, products, and deployment models.
- Build scalable programs to prevent churn and downsell, improve renewal readiness, and identify expansion opportunities.
- Orchestrate email, in-app, chat, Slack-style, and automated nurture communications with Customer Success, Renewals, Product, Support, Sales, and other teams.
- Own performance scorecards and continuously improve programs using experiments, event maps, product telemetry, and program results.
Requirements
- Experience designing and optimizing customer lifecycle, customer marketing, customer success, growth, retention, or renewal programs.
- Strong understanding of post-sale customer journeys, lifecycle stages, behavioral triggers, and digital engagement programs.
- Ability to interpret CRM data, product telemetry, customer health signals, and program performance.
- Technical fluency in product friction, systems dependencies, data quality, and automation requirements.
- Strong cross-functional leadership, business judgment, and written and verbal communication skills.
- Curious, inventive, improvement-oriented approach with the ability to execute quickly and adapt to changing priorities.
Culture & Benefits
- People-first environment focused on customers, employees, partners, shareholders, and communities.
- Collaborative and accountable culture that values attitude, competency, commitment, and teamwork.
- Equal employment opportunity for qualified applicants.
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