RR-0393497 Service Desk Intern-19

Location: Singapore; in-person collaboration is prioritized

Company

hirify.global provides technology services and solutions for business customers.

What you will do

• Answer customer contacts promptly and professionally.
• Log and validate all contacts in the call-handling database.
• Resolve customer problems using relevant tools and systems.
• Manage calls end to end, provide status updates, and complete follow-on actions.
• Escalate issues within defined time frames and follow account policies and procedures.
• Protect confidential information and comply with security, licensing, copyright, and trademark requirements.

Requirements

• Ability to work effectively in a fast-paced, high-pressure, changing business environment.
• Strong team focus and proven communication skills.
• Flexibility to work variable shift patterns.
• Technical aptitude and basic understanding of hardware, software, Microsoft operating systems, and applications.
• Previous technical support or customer service experience, preferably in an international company.

Culture & Benefits

• Full-time employment.
• Work model prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive working environment focused on community and strong connections.