Senior Community Manager - MARVEL Strike Force

Location: Remote in Canada or hybrid in Mexico City, Mexico

Company

hirify.global is a global video game and interactive entertainment company that creates, publishes, and live-operates mobile, web, PC, and console games.

What you will do

• Own the relationship between the studio and the MARVEL Strike Force player community across all community channels.
• Engage daily with free-to-play, regular, and VIP players while maintaining high standards for authentic communication.
• Translate community sentiment, trends, and feedback into strategic insights and recommendations for Product and studio leadership.
• Develop communication strategies for launches, sensitive topics, bugs, known issues, and incidents across blogs, videos, social media, and in-game messaging.
• Lead community initiatives, campaigns, and player programs that strengthen player connection and belonging.
• Partner with cross-functional teams and mentor Community Managers to improve player representation, processes, and communication quality.

Requirements

• 5+ years of experience in community, social, or player engagement.
• Experience managing community programs for live-service games.
• Strong judgment in player communication, prioritization, and escalation handling.
• Experience collaborating with Marketing, Product, Live Ops, CRM, and/or Player Experience.
• Strong written and editorial skills, including the ability to adapt tone to different player situations.
• Résumé/CV must be written in English.

Nice to have

• Experience with large midcore, live-operated free-to-play mobile games.
• Experience supporting creator programs and community-led content initiatives.
• Strong collaboration with Marketing, Product, and Player Experience partners.

Culture & Benefits

• Work with a global team of game lovers across a diversified games portfolio.
• Contribute to games played by millions of people worldwide.
• Work within the Live Games division on MARVEL Strike Force.