Data Analyst, Customer Success

Location: Finance RTP, North Carolina, United States. Full-time role with minimal travel of approximately 10% or less annually.

Company

hirify.global develops enterprise data management infrastructure for data centers, edge environments, and cloud deployments, with a focus on AI data workloads.

What you will do

• Extract, transform, and model Customer Success data with SQL for accurate reporting and analysis.
• Build and maintain Tableau dashboards, visualizations, standard reports, and ad-hoc analytics packages.
• Analyze metrics including Time to Response, Time to Resolution, Customer Satisfaction, NPS, and Feature Adoption.
• Deliver actionable insights that support Customer Success decisions and business reviews.
• Identify data quality gaps, improve source-data integrity, and maintain metric definitions and documentation.
• Track analytics work in Jira and collaborate cross-functionally to troubleshoot and streamline data processes.

Requirements

• Bachelor’s degree in Business Analytics, Business, Computer Science, Data Science, or a related field.
• 3–5 years of experience as a data analyst; Customer Success experience is preferred.
• Proficiency in SQL for data extraction and manipulation.
• Experience with Tableau and business intelligence dashboards.
• Experience using AI-assisted coding and analysis tools such as Cursor or Claude.
• Strong analytical, problem-solving, communication, prioritization, and data interpretation skills.

Nice to have

• Familiarity with Customer Success workflows, KPIs, and operational lifecycles in a software company.
• Customer Success experience.

Culture & Benefits

• Customer-first mentality and strong attention to detail are expected.
• Transparent culture with direct feedback.
• Opportunity to contribute to analytics supporting a rapidly growing AI infrastructure company.
• Minimal annual travel requirement of approximately 10% or less.