Sportsbook Operations Senior Associate (iGaming)

Location: Remote - Canada

Company

hirify.global is a publicly traded technology company headquartered in Boston and operating as a regulated gaming company.

What you will do

• Execute daily merchandising across customer-facing sportsbook product surfaces.
• Ensure promotions, product updates, events, and site content are accurate and launched on schedule.
• Identify merchandising opportunities using event calendars, customer behavior, promotional priorities, product releases, and competitor activity.
• Coordinate launches and resolve customer-facing issues with Promotions, Product, Operations, Customer Experience, and Marketing teams.
• Monitor live sportsbook experiences and escalate technical or customer-facing issues.
• Use customer feedback, performance data, and competitive insights to recommend merchandising improvements and maintain clear workstream documentation.

Requirements

• At least 2 years of experience in operations, strategy, marketing, or a related field.
• Strong understanding of sports and live-event dynamics across multiple leagues.
• Ability to work effectively in fast-paced, real-time environments while managing competing priorities.
• Strong organization, data-driven decision-making, communication, and cross-functional collaboration skills.
• Availability to provide coverage during major events, evenings, and weekends as required.

Culture & Benefits

• Full-time remote work from Canada.
• Work in a regulated gaming environment with live, high-intensity sports operations.
• AI is integrated into how work is performed, decisions are made, and customer experiences are improved.
• Gaming license approval from the appropriate state agency may be required for employment, with guidance provided when relevant.