Technical Support Engineer (APIs)

Location: Remote across the United States

Salary: $85,000–$105,000 per year plus equity

Company

hirify.global provides an integration platform that helps B2B software companies build, deploy, support, and scale integrations through code-native, low-code, and embedded workflow tools.

What you will do

• Deliver an exceptional support and onboarding experience for technical and non-technical customers.
• Triage and prioritize customer issues and proposed product features.
• Help customers build and troubleshoot integrations with third-party applications.
• Debug API requests, authentication issues, and data formatting challenges.
• Guide users through low-code tools and developer features.
• Identify customer trends and communicate findings to Engineering, Product, and Account Management.

Requirements

• 3+ years of experience in technical support or engineering.
• Understanding of REST, GraphQL, and SOAP APIs.
• Understanding of OAuth 2.0 and JWT authentication.
• Familiarity with JSON, XML, YAML, and CSV data formats.
• Ability to read and debug small code snippets, particularly in JavaScript, Node.js, or TypeScript.
• Strong verbal and written communication skills and the ability to prioritize multiple customer needs.

Nice to have

• Moderate to strong proficiency in JavaScript or Node.js.
• Experience building integrations with various APIs and vendors.
• Experience with OAuth 2.0 authorization code and client credential flows, webhooks, or low-code flow builders.
• Experience writing code.

Culture & Benefits

• Fully remote work across the United States with company travel twice a year for kick-offs and mid-year meetings.
• Unlimited and flexible paid time off.
• Medical, dental, and vision coverage for full-time employees and dependents.
• Company-paid life, short-term disability, and long-term disability insurance.
• 401(k) plan with a 4% company match.
• Company-provided equipment and a $1,000 new-hire setup stipend.