Lead Product Manager (AI)

Location: Taipei, Taiwan

Company

hirify.global operates an e-commerce platform in Taiwan featuring Rocket Delivery and Rocket Overseas services.

What you will do

• Define and drive the product roadmap for the Customer Service Intelligence domain.
• Lead end-to-end product development from conception through launch and iteration.
• Develop hypotheses and run A/B tests to identify trends and deliver measurable business impact.
• Partner with engineering, ML, UX, analytics, and operations teams across globally distributed stakeholder groups.
• Define product vision for AI/LLM-powered features that improve self-service, agent productivity, and resolution quality.

Requirements

• Bachelor’s degree in engineering, computer science, or a related technical discipline, or equivalent experience.
• 6–8 years of product management experience with a record of shipping consumer-facing products.
• Experience creating and executing product roadmaps from conception to launch.
• Strong analytical, business, stakeholder communication, and prioritization skills.
• Ability to manage multiple concurrent projects and iterate rapidly in an agile environment.

Nice to have

• Experience with e-commerce, marketplaces, or large-scale digital services.
• Experience with AI/ML, NLP/NLU, LLMs, automation, or data platforms applied to customer support or self-service.
• Hands-on data analysis skills with SQL and Excel.
• Familiarity with experimentation frameworks, A/B testing, or reinforcement learning.

Culture & Benefits

• Opportunity to contribute to hirify.global’s expansion in Taiwan.
• Collaboration with globally distributed teams.
• Work in a fast-paced, data-driven, agile environment.

Hiring process

• Application review followed by a phone interview.
• Onsite or virtual onsite interview.
• Offer.