обновлено 6 дней назад
Customer Success Operations Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Operations Analyst (SQL/Data Analytics): Building reports, dashboards, and repeatable data models to monitor Customer Success KPIs and identify performance trends with an accent on root-cause analysis, operational reporting, and process improvement. Focus on writing complex Snowflake queries, measuring project impact against baseline metrics, and translating data into actionable insights for cross-functional teams.
Location: Costa Rica; hybrid
Company
Healthcare software company providing an all-in-one EHR+ platform for independent healthcare practices, combining EHR, billing, automation, telehealth, and marketing solutions.
What you will do
- Provide the Customer Success organization with accurate reports and dashboards.
- Monitor KPIs, analyze performance trends, and identify root causes and optimization opportunities.
- Build repeatable data models and conduct ad-hoc analyses for operational projects.
- Partner with stakeholders and Systems teams to define metrics, document requirements, and improve processes.
- Manage recurring operational processes and support project delivery focused on Customer Success performance.
- Prepare monthly and quarterly performance presentations with stakeholders.
Requirements
- Bachelor’s degree from an accredited institution or relevant work experience.
- 1–3 years of experience in business analysis, project management, or operations.
- Proficiency in SQL, including building complex queries in a Snowflake data warehouse.
- Experience with Excel and Google Sheets for modeling and analysis.
- Experience building dashboards in Tableau or an equivalent BI tool.
- Strong analytical, problem-solving, communication, organization, and prioritization skills.
Nice to have
- Familiarity with Customer Success Management tools such as Salesforce, Gainsight, or CXOne/NICE.
- Interest in gaining experience across a broad range of operational projects and skill sets.
Culture & Benefits
- Customer-focused, simple, entrepreneurial, collaborative, and success-oriented working culture.
- Costa Rica employees receive wellness and childcare subsidies.
- University and education discounts are available in Costa Rica.
- Access to Gympass health and fitness apps and the Telus Employee Assistance Program.
- Interviews may be recorded and transcribed using BrightHire as part of the hiring process.
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