Director of Community (AI)

Location: San Francisco, CA, USA

Salary: USD 155,000–175,000 per year plus equity

Company

HoneyBook is an AI-powered SaaS business management platform for service-based and creative small businesses, helping them attract leads, manage client relationships, book projects, and process payments.

What you will do

• Own community business outcomes, define success metrics, and track performance.
• Grow the digital community of more than 100,000 members through engagement, conversation quality, knowledge sharing, and peer interaction.
• Moderate discussions and lead product-focused meetups, workshops, activations, and other online and in-person programming.
• Develop recognition programs that turn active members into brand evangelists.
• Build the community LLM discoverability strategy by structuring, indexing, and surfacing content in AI-powered search.
• Partner with members and internal teams to understand business needs, product pain points, adoption opportunities, and community investment priorities.

Requirements

• 8+ years of experience in community management or community marketing, including at least 2 years in a senior individual contributor or team lead role.
• Experience building and scaling high-engagement digital and in-person communities for a SaaS or SMB brand.
• Experience designing repeatable live programming such as meetups, workshops, and activations.
• Strong program design, measurement, written communication, presentation, and stakeholder management skills.
• Hands-on fluency with AI tools such as Claude or ChatGPT.
• Familiarity with CRM connections, Snowflake, LLM indexing, and collaboration with technical teams.

Nice to have

• Experience connecting community engagement with product adoption and top-of-funnel growth metrics.
• Strong affinity for small business owners and creative professionals such as photographers, event planners, designers, and consultants.

Culture & Benefits

• Mission-driven environment focused on member success.
• Fast-paced culture that encourages innovation, ownership, experimentation, and rapid learning.
• Meaningful equity grants.
• Wellness programs and family leave policies.
• Core values include putting people first, raising the bar, owning outcomes, passion, authenticity, respect, and transparency.