Mission Director - Navy

Location: United States - Remote

Base salary: $145,000–$185,000 per year. Total on-target earnings: $290,000–$370,000.

Company

hirify.global delivers secure, cloud-native software delivery solutions for defense, civil agencies, and other mission-focused organizations.

What you will do

• Build relationships with Navy mission partners and ensure customer satisfaction, retention, and alignment with mission outcomes.
• Improve onboarding, accelerate time-to-value, promote product adoption, and facilitate retrospectives after value is achieved.
• Act as a trusted customer advisor, maintain hero health scores, and communicate progress on feedback, features, and delivered benefits.
• Identify account expansion and cross-selling opportunities, modify contracts when needed, and collaborate with the Navy Account Executive.
• Relay customer feedback to Product and advocate for Navy-specific product enhancements.
• Track and report retention, hero health, time-to-value, adoption, and related KPIs; conduct quarterly business reviews.

Requirements

• Experience managing customer relationships, retention, adoption, and account growth in the Navy or federal mission domain.
• Ability to champion customer needs across internal teams and align stakeholders around mission outcomes.
• Ability to balance time-to-value, contract renewal, expansion, and gross profit margins.
• Experience working with secure software delivery, cloud-native applications, or related technical products is relevant to the role.

Culture & Benefits

• Remote work for candidates in the United States.
• Company-paid medical, dental, and vision insurance, plus a health savings account.
• Life insurance, disability insurance, a 401(k) retirement plan, stock options, and a home office budget.
• Flexible Time Off, federal holidays, additional holiday leave, and paid parental leave.
• Reimbursement for approved training, subscriptions, and conference attendance expenses.