Director of Product Management, Customer Experience (AI/ML)

Location: Seoul, South Korea

Company

hirify.global is a fast-growing e-commerce company building technology and services for shopping, eating, and everyday life in South Korean commerce.

What you will do

• Lead product initiatives across analytics, UX, and experimentation teams to improve the core customer experience across platforms.
• Define and execute the product vision for LLM-based customer experience within the hirify.global app.
• Lead end-to-end development of AI-powered tools that automate and personalize the customer journey.
• Partner with ML and engineering teams to build infrastructure for training, fine-tuning, and deploying LLMs.
• Drive A/B testing, reinforcement learning, and feedback loops to optimize customer experiences.
• Ensure compliance with privacy, ethical AI, and data governance standards while monitoring emerging technologies.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, AI/ML, or a related field.
• 10+ years of product management experience, including 3+ years in AI/ML and B2C products.
• Experience building and scaling AI-powered products, ideally involving LLMs or generative models.
• Deep understanding of generative AI, prompt engineering, model fine-tuning, and evaluation metrics.
• Strong analytical skills and familiarity with experimentation frameworks and causal inference.
• Excellent communication, leadership, cross-functional influence, entrepreneurial mindset, and bias for action.

Culture & Benefits

• Startup culture combined with the resources of a large global public company.
• Opportunities to drive new initiatives and launch innovative services.
• Work focused on building the future of commerce in an always-on, high-tech environment.
• Equal opportunity workplace with a globally diverse workforce.

Hiring process

• Application review, first interview, virtual onsite interviews, and offer.
• Interview schedules and results are communicated by email.