24x7 L1 Support Engineer

Location: Singapore; onsite support across multiple operational sites within Singapore. The role requires 12-hour rotating shifts, including nights, weekends, and public holidays.

Company

hirify.global provides IT services and operational support for critical business and public-facing environments.

What you will do

• Provide first-level support for Windows desktops, laptops, peripherals, printers, standard applications, and network connectivity.
• Log, prioritize, troubleshoot, and resolve incidents and service requests within SLA targets.
• Perform initial diagnosis, collect diagnostic information, and escalate complex issues to L2, infrastructure, application, or vendor teams.
• Respond to service disruptions, outages, and performance degradation in mission-critical environments.
• Maintain incident records, ticket updates, daily reports, and shift handover documentation.
• Support monitoring, trend analysis, service improvement, automation opportunities, and coordination with customers and third-party vendors.

Requirements

• Diploma in Information Technology, Computer Studies, Computer Engineering, or a related discipline.
• 1–2 years of experience in IT helpdesk, desktop support, service desk, or technical support.
• Hands-on experience with Microsoft Windows, end-user devices, peripherals, and basic network troubleshooting.
• Familiarity with ticketing and IT service management tools such as ServiceNow or Jira.
• Working knowledge of SQL and basic troubleshooting across hardware, software, operating systems, and networks.
• Eligibility to obtain and maintain the required security clearance and site access permissions; willingness to work rotating 12-hour shifts in Singapore.

Nice to have

• Understanding of ITIL and IT Service Management processes.
• Experience with mission-critical or high-availability environments.
• Microsoft 365 administration and support experience.
• Experience with Microsoft Excel, Power BI, scripting, automation, or monitoring tools.

Culture & Benefits

• In-person collaboration is prioritized while allowing flexibility for different work styles and circumstances.
• Customer-focused support in a fast-paced operational environment.
• Assignments may rotate between operational sites according to business and operational requirements.
• Inclusive environment focused on wellbeing, productivity, and strong workplace connections.