1 день назад
Social Media & Community Lead (Web3)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Social Media & Community Lead (Web3): Defining regional social media and community strategy, governance, and operating frameworks across Europe and the Middle East with an accent on community engagement, social listening, and customer sentiment analysis. Focus on building scalable playbooks, translating community insights into business recommendations, and measuring brand trust, engagement, and community health across markets.
Location: Remote across Europe or the Middle East
Company
is a cryptocurrency exchange and digital financial platform serving users across more than 200 countries and regions, with products spanning trading, payments, wealth management, custody, institutional services, and Web3.
What you will do
- Lead the Social Media & Community Center of Excellence for regional teams and define regional strategy, governance, and operating frameworks.
- Create scalable playbooks, toolkits, campaign frameworks, and best practices for consistent social and community execution.
- Collect and analyze community feedback, social listening data, and customer sentiment, turning insights into business recommendations.
- Develop community engagement and reputation management initiatives to strengthen brand trust across key markets.
- Partner with Product, Marketing, PR, Customer Experience, and regional teams on launches, campaigns, and customer communications.
- Define performance metrics and reporting for community health, engagement, sentiment, and social media effectiveness.
Requirements
- 6+ years of experience in social media, community management, digital marketing, or brand strategy within a fast-paced, digital-first organization.
- Experience leading regional or global social media and community functions across multiple markets.
- Strong knowledge of social listening, community engagement, customer sentiment analysis, and online reputation management.
- Experience developing scalable frameworks, governance models, playbooks, and operational standards.
- Strong stakeholder management, communication, analytical, and presentation skills, including the ability to influence senior leadership.
- Ability to translate community insights and performance metrics into actionable business recommendations.
Nice to have
- Experience building scalable functions from the ground up.
- Experience working across global and regional teams without direct authority.
Culture & Benefits
- Professional development support through the Study Growth Fund.
- Regular team-building activities, workshops, and internal events.
- Collaboration with an international team across global and regional markets.
- Career advancement opportunities and internal mobility within a rapidly expanding company.
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