Digital CX Lead

Location: İstanbul, Türkiye; hybrid working

Company

hirify.global is an international telecommunications company serving millions of customers through connectivity and digital services.

What you will do

• Support the end-to-end customer experience across the hirify.global Yanımda App, website, and other digital channels.
• Analyze customer feedback, digital analytics, and research insights to identify improvement opportunities.
• Design and optimize customer journeys and help define requirements for new digital features.
• Collaborate with UX/UI Designers, Product Owners, Digital Product, Commercial, and Care teams.
• Monitor digital CX performance, coordinate cross-functional initiatives, and follow up on improvement actions.
• Prepare presentations, reports, and recommendations for technical and non-technical stakeholders.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Design, or a related field.
• 0–2 years of experience, including internships, in Digital, Customer Experience, Product, Business Analysis, Consulting, or a similar area.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Collaborative, proactive, curious, and comfortable working in a fast-paced environment.
• Fluent English, written and spoken, is required.

Nice to have

• Familiarity with customer journey mapping and Design Thinking.
• Basic understanding of UX principles and digital product development.
• Exposure to analytics tools, NPS, or Voice of Customer practices.

Culture & Benefits

• Hybrid working environment with a hybrid working kit.
• Flexible benefits program, digital meal voucher, and flexible transportation allowance.
• Ergonomic kit allowance and comprehensive flexible private health insurance.
• Employee assistance hotline and counselling.
• Discounted products and services.
• Inclusive, diverse workplace focused on equal representation and accessibility.