Customer Support Specialist (EdTech)

Location: Must be based in Colombia

Company

hirify.global is a fast-growing EdTech scale-up that provides an award-winning authoring tool used by global organizations to simplify knowledge sharing.

What you will do

• Interact with customers via chat, email, and calls to provide support.
• Share best practices and product recommendations to ensure customer success.
• Troubleshoot technical issues, identify bugs, and manage customer complaints.
• Collaborate closely with Sales, Development, Marketing, and QA teams.
• Act as the voice of the customer to drive product and process improvements.

Requirements

• Must be based in Colombia
• 1–2 years of experience in a customer-facing role.
• Excellent English communication skills (written and spoken)
• Strong active listening skills and a customer-first mindset.
• General computer proficiency and familiarity with SaaS products.

Culture & Benefits

• Opportunity to work in a fast-growing, high-impact EdTech environment.
• Hands-on experience with AI tools and workflows.
• Inclusive and diverse workplace culture.
• Growth opportunities within a scaling international team.