On-Site ROI Specialist (Healthcare)

Location: Fully on-site at COS - Warwick Conference Center in Newport News, Virginia; local candidates required

Company

hirify.global is a digital healthcare company providing software and technology-enabled services that support care management, benefits navigation, health information management, and value-based care.

What you will do

• Process release-of-information requests by retrieving, scanning, organizing, and returning patient medical records.
• Validate requests and authorizations according to company policies, legal requirements, and HIPAA regulations.
• Perform quality checks for accuracy, confidentiality, correct billing, and timely record release.
• Manage requests received by mail, telephone, fax, online submission tools, or email.
• Order paper records from storage vendors, scan records upon arrival, and coordinate their return.
• Provide responsive customer service while maintaining an orderly work area, equipment, and records.

Requirements

• High school diploma or GED required.
• At least two years of experience in a medical records department or similar setting preferred.
• Proficiency in Microsoft Office applications.
• Ability to use fax machines, copiers, and scanning equipment.
• Strong documentation, communication, customer service, organizational, and independent-work skills.
• Ability to work fully on-site in Newport News, VA, sit or stand for extended periods, and lift and carry up to 25 pounds.

Culture & Benefits

• Work is performed in a hospital facility with client and site policies governing daily operations.
• Annual HIPAA certification and role-specific compliance training are required.
• Patient and client information must be handled confidentially and in accordance with HIPAA and applicable regulations.
• Equal opportunity employer and E-Verify user.