Senior Officer / Officer (Account Operations)

Location: Quarry Bay, Hong Kong; onsite office role.

Company

hirify.global is a pan-Asian fintech platform operating digital banks and online financial services in Hong Kong, Mainland China, and Indonesia.

What you will do

• Perform KYC reviews for individual customers during onboarding, periodic reviews, and trigger events.
• Handle account maintenance and related operational activities throughout the customer account lifecycle.
• Contact customers by outbound calls, email, or digital channels to obtain information and clarify discrepancies.
• Maintain accurate documentation, system updates, and compliance with internal policies.
• Support process improvement, workflow enhancement, automation, and process transformation initiatives when required.
• Collaborate with Financial Crime, Risk, Product, and Technology teams to deliver efficient, compliant, and scalable operations.

Requirements

• 2–4 years of relevant experience, preferably including checker or complex case exposure.
• Comfort communicating directly with customers.
• Basic understanding of KYC and CDD requirements.
• Ability to work under pressure in a volume-driven environment.
• Proficiency in Microsoft Office, including Excel and Word.
• Good command of English, Cantonese, and Mandarin.

Nice to have

• Experience with AI, automation, or process transformation.
• Candidates with less experience may be considered for the Officer, Account Operations level.

Culture & Benefits

• Competitive salary package.
• Learning and development stipend.
• Agile, flat, high-performing, diverse, and collaborative work environment.
• Weekly afternoon teas, stocked fridge, and coffee stipend.
• Office recreation facilities and extracurricular activities including hiking, yoga, badminton, wine tasting, dragon boat racing, and rock climbing.
• Employee referral bonuses.