Technical Support Specialist

Location: On-site in Mexico City

Company

hirify.global is a high-growth SaaS company providing a system of action that combines data and workflows to help businesses manage customer success.

What you will do

• Manage high-volume customer interactions via live chat, covering APIs, automations, and complex workflows.
• Take ownership of complex technical issues, performing deep-dive debugging to identify root causes.
• Create self-serve resources, guides, and documentation to reduce recurring support volume.
• Collaborate with Technical Account Management to offload complex tasks and improve efficiency.
• Partner with Engineering and Product teams to surface systemic issues and contribute to product improvements.

Requirements

• Strong written English: Ability to communicate clearly and professionally via live chat.
• Technical aptitude: Quick learner with a natural curiosity for troubleshooting and new tools.
• Customer savvy: Ability to balance efficiency with customer needs and make smart escalation decisions.
• Problem-solving mindset: Proactive approach to identifying issues and finding long-term solutions.
• Location: Must be based in or able to work on-site in Mexico City.

Nice to have

• Familiarity with APIs, webhooks, or integrations.
• Experience in software scale-ups, support, or QA roles.
• Interest in AI tools, cybersecurity, or coding.

Culture & Benefits

• High-ownership environment focused on rapid growth and professional development.
• Opportunity to expand scope into senior technical or product-focused roles.
• Collaborative team culture with a focus on continuous learning and problem-solving.